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Matt Evans

Author Bio

Matt is a Senior Employee Experience Product Scientist at Qualtrics. In his role, he develops employee feedback solutions for employers.

In addition to developing solutions, Matt frequently advises senior HR and IT leaders at some of the world’s largest organizations on how to use employee feedback to drive change..

Articles attributed to Matt Evans

5 employee technology experience trends for 2023

The focus on employee technology experience is exploding. In just a few years, IT leaders have shifted their focus from meeting service level agreements (SLAs) to being a primary driver of the overall...

By Matt Evans

How to keep employees safe in uncertain times

The COVID-19 pandemic has threatened our sense of safety like few events in modern history, and it has likewise highlighted a focus on health and safety in the workplace like never before. All em...

By Matt Evans

Design your EX program for the next era: The key drivers to know in 2022

Measuring employee experience allows organizations to gather data not only about engagement, but also about the entire employee lifecycle. Influence change at your organization by understanding what�...

By Matt Evans

Featured Posts

Turning reactive CX into proactive CX

For decades companies have invested billions in issue resolution — that is, taking action to rectify a problem after a bad experience has taken place, knowing that it will prevent some customers fro...

By Rachad Davis

3 key ways AI can help drive human-centered government

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered governmen...

By Hannah Burn, Rishi Vajpeyi

Qualtrics again named a Leader in 2024 Gartner® Magic Quadrant™ for Voice of the Customer report

The Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re proud to reveal that Qualtrics has been named a Leader in the VoC market once again. In t...

By Qualtrics

Qualtrics now a CMS-approved vendor to conduct the Health Outcomes Survey

At a time when customer experience and Quality teams are being asked to consolidate, reduce redundancies, and justify spending, industry leaders are centralizing their CX investments in purpose-built,...

By Noah Gilbertson